I am trying to convert a pdf to word but it fails and asks me to purchase adobe export

[asjoseph]

The file you are trying to access could not be found. The file may have been deleted or moved in another session.  I keep getting this error message although I can open the pdf file

[Sara_Forsberg]

Hi asjoseph,

It sounds like you're reporting two different problems--is that correct? One, that you're unable to convert using ExportPDF, and another that you're trying to open or convert PDF? Is that correct?

For the first issue, make sure that you're signed in to the ExportPDF service. You can log in directly at cloud.acrobat.com/exportpdf.

For the second part of your question, please tell me a bit more about where that error is occurring, and what steps you're taking before the error appears.

I look forward to hearing back from you.

Best,

Sara