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I am trying to convert pdf to excel and am being prompted for payment. Is this an additional service I do not have or am I doing something wrong?

alishav29011163
New Here ,
Mar 10, 2015 Mar 10, 2015

I am trying to convert pdf to excel and am being prompted for payment. Is this an additional service I do not have or am I doing something wrong?

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Sara_Forsberg
Mar 10, 2015 Mar 10, 2015
LATEST

Hi alishav,

I took a peek at your account--it looks like there may have been a payment issue. Please Contact Customer Care so that a Customer Care agent can help you sort this out.

Best,

Sara

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