I am using Adobe Reader with paid up service through May 2015. When I attempt to convert a file from PDF or to PDF, I get the message "An error occured while trying to access the service. What do I need to do to access the service paid for?

[Guest]

I am using Adobe Reader with paid up service through May 2015.  When I attempt to convert a file either to PDF or from PDF, I get the error message, "An error occurred while trying to access the service".  What do I need to do to get access to the service I have paid for?

[Sara_Forsberg]

Hi DeaconTomColorado,

Please see "Error occurred when trying to access this service" when logging on to Acrobat.com.

Adobe has just released an update to Adobe Reader, so if you're accessing the service via Reader, please let us know whether the update helps resolve the issue.

Best,

Sara

[Guest]

Sara,

I updated earlier today, and just checked for updates. Message was, none available. I am on 11.0.10.

Deacon Tom Liotta

720-810-7140

[Sara_Forsberg]

That is the most current version of Reader. Can you check whether you're able to log in via the web interface at http://cloud.acrobat.com/exportpdf. If that works, you may want to reinstall Reader.

Best,

Sara

[Guest]

Sara,

Thanks. Yes, I was able to open from the cloud version. I uninstalled my version of Adobe Reader and Downloaded a new version. Unfortunately, I received the same message, " An error occurred...

Recommendation as to next step?

Deacon Tom Liotta

720-810-7140