i bought the wrong product can I exchange?

[dans24963573]

Hi I have just purchased the online software but wanted to download Acrobat XI standard, can I exchange??

[Sara_Forsberg]

Hi Dan,

Sure, we can take care of that for you. Please Contact Customer Care and an agent can help you make that switch.

Best,

Sara

[dans24963573]

Hi Sara,

That doesn't help me, there are only options to see FAQs. I no longer want this product, can I please be refunded as my purchase is within 12 days. Thank you.

[Sara_Forsberg]

Hi Dan,

If you'd like to cancel, I can help you with that. Your order is currently pending, which means I can't act on it. Once it finishes processing, I'll cancel and then process a refund.

Best,

Sara