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I can not convert my PDF file into Word. When I click on CONVERTER a BUYING screen appears. Please, I need an urgent response. I'm doing a job for today!

New Here ,
Jan 16, 2019 Jan 16, 2019

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Pela urgência tentei até em comprar, porém, tive s resposta de que eu já tenho o recurso. O que posso fazer?

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Adobe Employee ,
Jan 16, 2019 Jan 16, 2019

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Hi ricardo victorb,

As per the issue description mentioned above, you are facing issue when trying to convert pdf file to word, is that correct?

On checking the details for your account using the email address you are logged into the forums, you have subscription for pdf pack.

I assume that either you haven't "Signed In" in the application with your correct email address or you have installed the incorrect application. PDF Pack is an online service that you can use online via : https://cloud.acrobat.com/exportpdf

You can also use the services through free desktop version of Adobe Acrobat  Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

For any troubleshooting, refer to: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if you still experience the same problem.

Shivam

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