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I can not open my documents in document cloud

New Here ,
Mar 09, 2018 Mar 09, 2018

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Hola desde hace dos semanas no puedo abrir mis documentos que he guardado en la nube me dice"compruebe su coneccion a internet" ya lo me desconecte de internet me conecte otra vez y nada md sigue apareciendo lo mismo en mi celular no me aparece eso pero en mi tablet es donde no me deje ingresar y es donde yo utilizo mas esta app pienso que es mi tablet y no la app pero no se si es eso o otra cosa porfas me podrían ayudar

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Adobe Employee ,
Mar 09, 2018 Mar 09, 2018

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Hello Sayurin,

We apologize for the inconvenience caused, as per the description above, you are not able to open PDF documents saved on Adobe Document Cloud, Is that correct?

Are you trying to access the files on your mobile device or computer?

Try to open the files in a different browser like Chrome, or Firefox, or Safari through the URL https://cloud.acrobat.com/recent

If you are trying to access the files on the computer through the URL https://cloud.acrobat.com/recent  please refer to the following KB docs and try the suggestions Can't connect to Adobe.com online service

Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Is it possible to share a screenshot of the error? To share the screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

You may also refer to An error occurred while trying to access the service | unable to connect to PDF services

Let us know how it goes, and share your findings.

Regards,

Anand Sri.

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