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I can not retrieve my cloud document, saying error occured, how do I get my document.

New Here ,
Jun 13, 2018 Jun 13, 2018

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I can not retrieve my cloud document, saying error occured, how do I get my document.

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Adobe Employee , Jun 15, 2018 Jun 15, 2018

Hello Christinag,

Sorry for the trouble you had while trying to retrieve your files from Document Cloud.

The record shows that you are subscribed to Acrobat Pro DC team with your current Adobe ID, try accessing the documents through the URL https://cloud.acrobat.com/recent on a browser like Chrome, or Firefox, or Safari.

You can also refer to the Adobe article Where are my Adobe Document Cloud files?

If the issue still persists, please contact the Adobe support team through the URL Contact Customer Care

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Adobe Employee ,
Jun 15, 2018 Jun 15, 2018

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Hello Christinag,

Sorry for the trouble you had while trying to retrieve your files from Document Cloud.

The record shows that you are subscribed to Acrobat Pro DC team with your current Adobe ID, try accessing the documents through the URL https://cloud.acrobat.com/recent on a browser like Chrome, or Firefox, or Safari.

You can also refer to the Adobe article Where are my Adobe Document Cloud files?

If the issue still persists, please contact the Adobe support team through the URL Contact Customer Care

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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