• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

I can't - convert existing PDF files into Microsoft Word, Excel, or RTF files for easy editing with this convenient online service?

New Here ,
Jun 28, 2018 Jun 28, 2018

Copy link to clipboard

Copied

I can't convert existing PDF files into Microsoft Word, Excel, or RTF files for easy editing with this convenient online service?

It tries to sell me a service that I've already paid for!

Views

142

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 25, 2018 Jul 25, 2018

Hi Rogerh,

Sorry for the delay in response.

It seems that you are trying to Export PDF in Adobe Acrobat Reader DC when it redirects you to purchase page.

Please try to sign out of the application and reboot the device.

Then sign-in again with your Adobe ID and password.

Make sure that you sign in with the email address that you used to purchase the subscription.

You can try to exporting PDF online here https://cloud.acrobat.com/exportpdf.

Open the link provided above and sign-in with your Adobe ID th

...

Likes

Translate

Translate
Community Expert ,
Jun 28, 2018 Jun 28, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 25, 2018 Jul 25, 2018

Copy link to clipboard

Copied

LATEST

Hi Rogerh,

Sorry for the delay in response.

It seems that you are trying to Export PDF in Adobe Acrobat Reader DC when it redirects you to purchase page.

Please try to sign out of the application and reboot the device.

Then sign-in again with your Adobe ID and password.

Make sure that you sign in with the email address that you used to purchase the subscription.

You can try to exporting PDF online here https://cloud.acrobat.com/exportpdf.

Open the link provided above and sign-in with your Adobe ID that you used to purchase the subscription.

Check if you can export PDF there without any issue.

Try the troubleshooting steps provided here in this help document: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Hope that the above information helps.

If the issue still persists, feel the to update the thread.

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources