I can't export a PDF to Word

[solarpowerprincess]

I tried to export a PDF file to word and it didn't work. I have paid for subscription.

Why isn't it workng?

[Sara_Forsberg]

Hi solarpowerprincess,

Are you having trouble signing in to your subscription, or having trouble converting files once you're signed in. If you can't sign in, it could be that your subscription just hasn't finished processing yet. Please let us know if you're unable to sign in and we'll go from there.

Best,

Sara