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I can´t login and use the product

New Here ,
Jul 24, 2017 Jul 24, 2017

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Customer 525188182 Order AD006319661SE Invoice IEN2017007580544 18/05/2017

I can´t login and use the product

Jag har inga registrerade produkter.

I can`t find any registrated product!?

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Adobe Employee ,
Jul 25, 2017 Jul 25, 2017

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Hi Stenl,

As i have checked the details for your account, you have subscribed to Adobe Export PDF. Adobe Export PDF is an online service which you can access in Acrobat Reader desktop application, in web browser and on your mobile device.

To download Acrobat Reader desktop application, visit this link: Adobe - Adobe Acrobat Reader DC Distribution

To access Export PDF in a web browser: https://cloud.acrobat.com/exportpdf

For more info, visit here:  FAQ | Adobe Export PDF, Document Cloud

Let us know if you have any further questions on this.

Shivam

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New Here ,
Jul 26, 2017 Jul 26, 2017

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Hello,

I trying to use the service (export PDF) but I get an error message, ant this since early july...

https://cloud.acrobat.com/exportpdf

https://cloud.acrobat.com/exportpdf?init=true&stkt=SzSFlXZgTSDOXJOSYLE9buQ&clt=susi&code=eyJ4NXUiOiJ...Capture.PNG

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Adobe Employee ,
Jul 26, 2017 Jul 26, 2017

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Hi BLS_France,

Try first 3 steps suggested in the link below at post # 4:

Unable to use Acrobat due to "No Internet Connectivity"

If still, you are unable to access Document Cloud services, follow step# 4 to send us the browser traces to investigate the issue further.

Let us know how it goes.

Shivam

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New Here ,
Jul 27, 2017 Jul 27, 2017

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Hello,

It doesn't work... My browser doesn't proposes me to save under .har, only .xml.

I tried to join the file but the forum only acceps images or video. I copy paste the record here.

Thank you.

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<size>6539</size>

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<text><!-- Copyright (c) 2012-2015 Adobe Systems Incorporated. All rights reserved. --> <!-- 500.html --> <html> <head> <title>Unavailable</title> <meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0"> <meta charset="utf-8"> <script type="text/javascript"> var languages = [ "English", "Dansk", "Deutsch", "Español", "Français", "Italiano", "Nederlands", "Norsk", "Português", "Suomi", "Svenska", "日本語" ]; var serviceMsgs = [ ["en","Currently unavailable","We apologize for the inconvenience. We are working hard to make the service available. Please check back shortly."], ["da","Ikke tilgængelig","Vi beklager ulejligheden. Vi arbejder hårdt for at gøre service til rådighed. Prøv igen om lidt."], ["de","Derzeit nicht verfügbar","Für die Unannehmlichkeiten bitten wir um Entschuldigung. Wir bemühen uns, den Dienst so schnell wie möglich wieder verfügbar zu machen. Versuchen Sie es in Kürze erneut."], ["es","No está disponible en este momento","Disculpe las molestias. Estamos trabajando para hacer disponible el servicio. Vuelva a comprobarlo en breve."], ["fr","Actuellement indisponible","Nous nous excusons pour la gêne occasionnée. Nous mettons tout en œuvre pour remettre le service en activité. Réessayez un peu plus tard."], ["it","Non è attualmente disponibile","Ci scusiamo per gli inconvenienti causati. Stiamo ripristinando il servizio. Riprovate tra alcuni minuti."], ["nl","Momenteel niet beschikbaar","Onze excuses voor het ongemak. We werken er hard aan om de dienst beschikbaar te maken. Kijk dan binnenkort terug."], ["nb","Utilgjengelig for øyeblikket","Vi beklager det inntrufne. Vi jobber hardt for å gjøre tjenesten tilgjengelig. Vennligst sjekk tilbake om kort tid."], ["pt","Atualmente indisponível","Pedimos desculpas pelo inconveniente. Estamos trabalhando duro para tornar o serviço disponível. 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Adobe Employee ,
Jul 28, 2017 Jul 28, 2017

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Hi BLS_France,

I have sent you a private message, please check the inbox for the same.

-Shivam

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