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I can't send files with Send & Track

New Here ,
Nov 09, 2017 Nov 09, 2017

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critical error,

Unable to fetch base_uris from files tier

Help please !

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correct answers 1 Correct answer

Adobe Employee , Nov 10, 2017 Nov 10, 2017

Hi VaioTHL,

Can you please confirm the work flow that you have been following? Are you using the service online via- https://cloud.acrobat.com/send ?

  • If yes, then you may try with the different web browser.
  • Please try to log in from another network environment or use your cell phone.
  • Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

You can also refer to the following KB doc:- Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

...

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Adobe Employee ,
Nov 10, 2017 Nov 10, 2017

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Hi VaioTHL,

Can you please confirm the work flow that you have been following? Are you using the service online via- https://cloud.acrobat.com/send ?

  • If yes, then you may try with the different web browser.
  • Please try to log in from another network environment or use your cell phone.
  • Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

You can also refer to the following KB doc:- Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Let us know the result.

Regards,

Akanchha

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