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I canceled my account on the same day that I hired the service and still got charged

New Here ,
Jul 06, 2018 Jul 06, 2018

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cancelei a minha conta no mesmo dia que contratei o serviço e mesmo assim cobraram 84 reais no meu cartão de crédito. no site informava que eu teria 1 mês gratuito para experimentar o sistema.

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correct answers 1 Correct answer

Adobe Employee , Jul 09, 2018 Jul 09, 2018

Hi Acaa,

Sorry to hear about this experience.

As its a billing concern and this is an open forum, so for security reasons we request you to contact to our billing support team via chat following the steps suggested below. They would go ahead and help you further-

1- Refer to the link Contact Customer Care

2- Select Account issues

3-  Show me my contact options.

Let us know if it still doesn't work.

Regards,

Akanchha

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New Here ,
Jul 06, 2018 Jul 06, 2018

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como eu faço para pedir o estorno dessa conta no meu cartão de crédito?

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Adobe Employee ,
Jul 09, 2018 Jul 09, 2018

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Hi Acaa,

Sorry to hear about this experience.

As its a billing concern and this is an open forum, so for security reasons we request you to contact to our billing support team via chat following the steps suggested below. They would go ahead and help you further-

1- Refer to the link Contact Customer Care

2- Select Account issues

3-  Show me my contact options.

Let us know if it still doesn't work.

Regards,

Akanchha

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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