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I cannot convert a PDF file to a Doc file - No internet connection.

New Here ,
Aug 21, 2017 Aug 21, 2017

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The message displayed is that there is no internet connection, but I have already tried on several different networks and nothing has changed. The browser works normally.

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correct answers 1 Correct answer

Adobe Employee , Aug 21, 2017 Aug 21, 2017

Hi cristinac490169050,

Are you using our services in Adobe Reader?

If so please login at https://cloud.acrobat.com with your Adobe ID and password to export your PDF file to Word.

If you cannot export your file from the web site please let me know.

If you see "Service unavailable" page in the web site after login, please try to login from another environment such as home or from your cell phone.

Thank you.

Hisami

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Adobe Employee ,
Aug 21, 2017 Aug 21, 2017

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Hi cristinac490169050,

Are you using our services in Adobe Reader?

If so please login at https://cloud.acrobat.com with your Adobe ID and password to export your PDF file to Word.

If you cannot export your file from the web site please let me know.

If you see "Service unavailable" page in the web site after login, please try to login from another environment such as home or from your cell phone.

Thank you.

Hisami

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New Here ,
Aug 22, 2017 Aug 22, 2017

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Yes, I do.

I tried the login from my phone and I got it.

Then I discovered that there was a blockage in my corporate network. The firewall was blocking my access to cloud.acrobat.com

My problem has been solved. Thank you!

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New Here ,
Aug 22, 2017 Aug 22, 2017

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Yes, I do.

I tried the login from my phone and I got it.

Then I discovered that there was a blockage in my corporate network. The firewall was blocking my access to cloud.acrobat.com

My problem has been solved. Thank you!

Likes

Translate

Translate

Report

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
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