I cannot convert any files. It comes as a message "An error occurred while trying to access this service"

[stevec55739147]

I cannot convert any files. It comes as a message "An error occurred while trying to access this service"

[AkanchhaS]

Hi Stevec55739147,

Can you please confirm how you have been trying to convert the file?

I assume you are using Adobe Export PDF service? If you are working with Adobe Reader then you may try the conversion online on https://cloud.acrobat.com/ 

If you are already trying the conversion online then you may try with the different web browser.

Let us know if it still doesn't work.

Regards,

Akanchha

[stevec55739147]

Hi , I am using Adobe Export PDF. It was working until last month. There have been no changes on my computer.

Regards, Steve

[Tariq Dar]

Hi Stevec,

Sorry for the delay in response.

This issue is occurring intermittently and is not reproducible in-house. We are trying to figure out the root cause of the issue. Would you please help us with the below information?

Have you tried using this service with different browsers like Google Chrome, Firefox, Internet Explorer or Edge?

Also, if you have security software installed on your machine, have you tried disabling it temporarily and try to reproduce the issue. If the issue is getting fixed after disabling the security software, help us with the name and version of the security software installed.

Also, I would like you to try this URL https://cloud.acrobat.com on your cell phone and check if the issue is reproducible?

Will be waiting for your response. If you already have found a fix to this issue, please help us with your findings.

-Tariq Dar