I cannot convert documents when I've paid for a subscription

[jondelman]

I have the same problem, but cannot figure out despite your advice above

[Meenakshi Negi]

Hi Jondelman,

Sorry for the delay in response.

Could you please provide more information on this issue.

What exactly happens when you try to export PDF?

If you get any error message on exporting PDF, please share the exact message.

Did you try to export PDF online here: https://cloud.acrobat.com/exportpdf?

Let us know if you have any question or need any help.

Regards,

Meenakshi