I cannot convert files to Word because it says the file has a password associated with it. I don't know what to do as I did not set up the document with a password.

[Stormagus]

My question is the same as the title of this discussion.

[Sara_Forsberg · Accepted solution]

Hi Stormagus,

There are several types of PDF file types that ExportPDF can't convert to Word, and those that are password-protected are one (see Adobe ExportPDF FAQ).

It sounds, however, that you are the one who created this PDF file--is that the case? Do you see "SECURED" in the title bar (that would indicate that the PDF does have a password).

Unfortunately, if the file is password-protected, the ExportPDF won't be able to convert it. You would have to remove that password security.

Would you like me to take a look at that file?

Best,
Sara

[Stormagus]

Yes please. The file is attached.

On Tue, Mar 24, 2015 at 12:58 PM, Sara.Forsberg <forums_noreply@adobe.com>

[Sara_Forsberg]

Hi Stormagus,

The forums don't accept file attachments. I'll send you a private message with my contact details...stay tuned.

Best,

Sara