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I get an error message every time I try to convert a pdf to a word document 'an error occurred while trying to access the service'.How can this be rectified?

New Here ,
May 30, 2018 May 30, 2018

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I get an error message every time I try to convert a pdf to a word document 'an error occurred while trying to access the service'.How can this be rectified?

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Adobe Employee , May 30, 2018 May 30, 2018

Hi Pennyn,

As per the issue description mentioned above, you are facing issue when trying to convert pdf to word, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have subscription for Export PDF.

Try converting the PDF through the URL: https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference. 

If you are using the freeware Adobe Reader

...

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Adobe Employee ,
May 30, 2018 May 30, 2018

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Hi Pennyn,

As per the issue description mentioned above, you are facing issue when trying to convert pdf to word, is that correct?

As we have checked the account details using the email address you are logged into the forums, you have subscription for Export PDF.

Try converting the PDF through the URL: https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference. 

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader with your current Adobe ID and password, and check for any pending updates from help>check for updates, reboot the machine after installing the updates and try converting the PDF file.

For more troubleshooting, you can refer to: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if you need any help.

Shivam

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