I get "File failed to convert" in ExportPDF Online when the file is only 356 KB and I've used less than 9 MB of storage.

[JC_Schochet]

How do I get it to convert?

[Sara_Forsberg]

Hi JC Schochet,

Do other files convert without error? How complex is the file that you're trying to convert (even when files are well within the file size limit of 100 MB, complexity can cause the ExportPDF service to time out before it converts the entire file).

Here are some things to try:

• Move files in the root folder of your Acrobat.com account into a subfolder, and then try again.
• Clear the browser cache.
• Try a different web browser.
• Disable OCR as described in this document: How to disable Optical Character Recognition (O... | Adobe Community

Please let us know how it goes.

Best,

Sara