I get this message when I try to sign in to convert a Pdf to word. "an error occurred while signing in"

[GHercik]

Why am i not able to sign in?

[Sara_Forsberg]

Hi GHercik,

I'm going to venture a guess that you're trying to log in via Adobe Reader, as we have had recent reports of login issues with Reader. Are you able to log in via the web interface at https://cloud.acrobat.com/exportpdf?

Best,

Sara