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I have a 1.4 Gb .zip file which shows an error message after uploading, so the file is effectively NOT uploaded.

New Here ,
May 08, 2018 May 08, 2018

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I have a 1.4 Gb .zip file which shows an error message after uploading to Send & Track, so the file is effectively NOT uploaded. It takes 30 minutes to upload and progress seems normal, until the error message appears.
Any solutions?

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correct answers 1 Correct answer

Adobe Employee , May 08, 2018 May 08, 2018

Hi Jean-PierreMasclet,

Document Cloud PDF services allow you to upload and convert files that are up to 100 MB. As there is a limitation set for file size and the file that you are trying to upload and convert has exceeded the limit which is resulting an error.

For more information you may refer to- Document Cloud Help | File size limitations

Regards,

Akanchha

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Adobe Employee ,
May 08, 2018 May 08, 2018

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Hi Jean-PierreMasclet,

Document Cloud PDF services allow you to upload and convert files that are up to 100 MB. As there is a limitation set for file size and the file that you are trying to upload and convert has exceeded the limit which is resulting an error.

For more information you may refer to- Document Cloud Help | File size limitations

Regards,

Akanchha

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New Here ,
May 08, 2018 May 08, 2018

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Hi Akanchha,

Thank you.

But is that file size limitation the case if I’m a paid subscriber of Adobe Send & Track?

Kind regards,

JP MASCLET

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Adobe Employee ,
May 10, 2018 May 10, 2018

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Hi JP,

Yes, the limitation is defined for the subscribers only. Because Send & Track isn't offered to non subscribers, as its a paid service.

-Akanchha

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