I have a 1.4 Gb .zip file which shows an error message after uploading, so the file is effectively NOT uploaded.

[Jean-Pierre_Masclet]

I have a 1.4 Gb .zip file which shows an error message after uploading to Send & Track, so the file is effectively NOT uploaded. It takes 30 minutes to upload and progress seems normal, until the error message appears.
Any solutions?

[AkanchhaS · Accepted solution]

Hi Jean-PierreMasclet,

Document Cloud PDF services allow you to upload and convert files that are up to 100 MB. As there is a limitation set for file size and the file that you are trying to upload and convert has exceeded the limit which is resulting an error.

For more information you may refer to- Document Cloud Help | File size limitations

Regards,

Akanchha

[Jean-Pierre_Masclet]

Hi Akanchha,

Thank you.

But is that file size limitation the case if I’m a paid subscriber of Adobe Send & Track?

Kind regards,

JP MASCLET

[Personal information removed by the moderator]

[AkanchhaS]

Hi JP,

Yes, the limitation is defined for the subscribers only. Because Send & Track isn't offered to non subscribers, as its a paid service.

-Akanchha