I have a customer in China who is unable to download the pdf files I sent her using send and track, no one else has had an issue iso is it due to her being in China?

[katief21760283]

I have shared files with a client in China using send and track and she can view them but not download them please help! I have tried online chat who kept me on for over an hour and didnt help other than asking me questions I even sent them pics as they didnt seem to understand what send and track actually is. I have tried calling but get disconnected, I have tried twitter who have directed me here.

[saflynn]

Is this a single file parcel or a multi file parcel?

If it's a multi file parcel, how many files are in the parcel?

[lauras66940017 · Accepted solution]

Hi Katie,

Document Cloud services and connectors are not available in China.

This helpx document provides useful information regarding where Adobe Document Cloud PDF services are available.

https://helpx.adobe.com/acrobat/kb/DC-Language-Tiers.html

Regards,

Laura. 

[Pingrong5FAE]

Any work around to this problem? 

[Bernd Alheit]

Send the document as e-mail attachment.