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I have a customer in China who is unable to download the pdf files I sent her using send and track, no one else has had an issue iso is it due to her being in China?

New Here ,
Jul 08, 2015 Jul 08, 2015

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I have shared files with a client in China using send and track and she can view them but not download them please help! I have tried online chat who kept me on for over an hour and didnt help other than asking me questions I even sent them pics as they didnt seem to understand what send and track actually is. I have tried calling but get disconnected, I have tried twitter who have directed me here.

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correct answers 1 Correct answer

Participant , Jul 29, 2016 Jul 29, 2016

Hi Katie,

Document Cloud services and connectors are not available in China.

This helpx document provides useful information regarding where Adobe Document Cloud PDF services are available.

https://helpx.adobe.com/acrobat/kb/DC-Language-Tiers.html

Regards,

Laura. 

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Adobe Employee ,
Jul 08, 2015 Jul 08, 2015

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Is this a single file parcel or a multi file parcel?

If it's a multi file parcel, how many files are in the parcel?

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Participant ,
Jul 29, 2016 Jul 29, 2016

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Hi Katie,

Document Cloud services and connectors are not available in China.

This helpx document provides useful information regarding where Adobe Document Cloud PDF services are available.

https://helpx.adobe.com/acrobat/kb/DC-Language-Tiers.html

Regards,

Laura. 

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New Here ,
Jan 16, 2021 Jan 16, 2021

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Any work around to this problem? 

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Community Expert ,
Jan 16, 2021 Jan 16, 2021

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Send the document as e-mail attachment.

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