• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

I have a problem downloading converted PDF files to Word.

New Here ,
Nov 06, 2017 Nov 06, 2017

Copy link to clipboard

Copied

I have a problem downloading converted PDF files to Word from Acrobat Reader DC. At the very first step.  Just right after selecting the PDF file to export, the error message pops up.  I cannot open this page also https://cloud.acrobat.com/exportpdf

After clicking on it a new window opens and says Safari cannot open this page. Also I have a problem saving files on my computer.

Views

213

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Nov 07, 2017 Nov 07, 2017

Hi Bilianab,

Sorry for the inconvenience caused.

If your machine is connected to your office network, there is likely firewall restricting you to use these services.

I checked your account and your subscription for Adobe PDFPack is normal and active. There seems no problem with the subscription status.

You may check this help document and try the suggestion from it: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know if that help

...

Likes

Translate

Translate
Adobe Employee ,
Nov 07, 2017 Nov 07, 2017

Copy link to clipboard

Copied

LATEST

Hi Bilianab,

Sorry for the inconvenience caused.

If your machine is connected to your office network, there is likely firewall restricting you to use these services.

I checked your account and your subscription for Adobe PDFPack is normal and active. There seems no problem with the subscription status.

You may check this help document and try the suggestion from it: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if that helps any. Will be waiting for your response.

-Tariq Dar

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources