I have a protected PDF. I have the password. How do I convert to Word? The export tool fails becuase it has a password (even though the doc is open)

[stupiddonkey]

I have a protected PDF. I have the password. How do I convert to Word?  The export tool fails becuase it has a password (even though the doc is open)

[pwillener]

[topic moved to Document Cloud PDF Services forum]

[Sara_Forsberg · Accepted solution]

Hi stupiddonkey,

You'll need to remove the password from the file (using Acrobat, not Reader) before you can convert it to Word. To do that, choose File > Properties, and click the Security tab. Choose No Security from the Security Method pop-up menu, and enter the password when prompted.

Best,

Sara