I have a subscription; why am I asked to sign up again?

[thiggins1]

I am very frustrated! I purchased teh ability to convert pdf's to word docs and excel. I verified my email address. I went to convert the the doc and a window comes up to sign up asking me for more money when I already paid. how the h do I get this to convert?

[Ned Murphy]

Is this an Adobe product?  This forum is for people who have problems with downloading and installing Adobe products.  Your issue sounds more like a usage issue, so you might try to find a product forum to post in.  HEre is a link to a page that has links to every forum Adobe provides:

http://forums.adobe.com/index.jspa

[pwillener]

Aree you asking about ExportPDF?  Did you sign in with your Adobe ID?

[convert_pdf_to__doc_file]

Me to, has anyone got the answer

[Jeffrey_A_Wright]

Moving this discussion to the Adobe Acrobat.com Services forum.

[Sara_Forsberg · Accepted solution]

Hi convert pdf to .doc file,

I've checked your account; there are a number of attempts to subscribe, but it looks like your orders aren't going through. Please Contact Customer Care so that an agent can help you sort things out.

Best,

Sara

[Sara_Forsberg]

Hi thiggins1,

I've checked your account; you have an active ExportPDF subscription. As there are no issues with your account, please do one or both of the following:

• If you're using the ExportPDF web interface, clear the browser cache, and try logging in again.
• Try a different web browser (see System requirements | Acrobat.com for a list of supported browsers).
• If you're accessing ExportPDF via Reader, choose Help > Check for Updates to make sure that you're using the most current version.

Best,

Sara