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i have acrobat DC but it wont convert my 26mb pdf to a word doc. Any ideas please

New Here ,
Apr 12, 2018 Apr 12, 2018

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hi someone out there. I have thesis which is 26mb pdf which i need to convert to a word doc for further editing. I have reinstalled my dc download but still wiat days with no outcome

please help

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correct answers 1 Correct answer

Adobe Employee , May 20, 2018 May 20, 2018

Hi Charlottea,

We apologize for the delay in response to your query. If the issue still persist, would you please let us know, what exactly happened when you were trying to convert the document? Was it giving any specific error message?

For testing purpose you may try the conversion via web browser- https://cloud.acrobat.com/exportpdf or check with a different file.

If its a network related error message, then try to turn the internet security software off (if any) and test.

[Antivirus software

...

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Adobe Employee ,
May 20, 2018 May 20, 2018

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Hi Charlottea,

We apologize for the delay in response to your query. If the issue still persist, would you please let us know, what exactly happened when you were trying to convert the document? Was it giving any specific error message?

For testing purpose you may try the conversion via web browser- https://cloud.acrobat.com/exportpdf or check with a different file.

If its a network related error message, then try to turn the internet security software off (if any) and test.

[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

Regards,

Akanchha

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