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I have adobe Export PDF. How do I use it if I have already paid?

New Here ,
Feb 14, 2018 Feb 14, 2018

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I have adobe Export PDF Annual and when I try to use it it asks me if I want to purchase it.  How do I use it if I have already paid?

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Adobe Employee , Feb 14, 2018 Feb 14, 2018

Hello ninafatima

As per the description above, you are not able to use the Adobe ExportPDF service as it's asking to repurchase, Is that correct?

The record shows that the Adobe ExportPDF subscription is canceled and inactive on your current Adobe ID.

You have also placed an order of Acrobat Standard DC subscription, but the payment for the subscription is still pending from bank's end. For detailed information, you can refer to Manage your Creative Cloud membership  Link: https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html#view-upgrade-change

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Adobe Employee ,
Feb 14, 2018 Feb 14, 2018

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Hello ninafatima

As per the description above, you are not able to use the Adobe ExportPDF service as it's asking to repurchase, Is that correct?

The record shows that the Adobe ExportPDF subscription is canceled and inactive on your current Adobe ID.

You have also placed an order of Acrobat Standard DC subscription, but the payment for the subscription is still pending from bank's end. For detailed information, you can refer to Manage your Creative Cloud membership  Link: https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html#view-upgrade-change

Once the Acrobat Standard DC subscription is active, you can use the service of Adobe ExportPDF from the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser.

You can also use the Adobe Standard DC to use the services of ExportPDF.

For troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

You may also contact the Adobe support team for the payment details Contact Customer Care  Link: https://helpx.adobe.com/contact/support.html

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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