I have an account, but when I attempt to export, it sends me to pricing page - what to do?

[rhodaw2065]

I have an export PDF account, but when I attempt to export, it sends me to pricing page.  When I tried to even purchase, I receive a message that I already have the plan - what to do?

[AkanchhaS · Accepted solution]

Hi Rhodaw,

We have checked your account, and found an active subscription of Adobe Export PDF. You should be able to access the service as subscription is up and running fine in your account.

Adobe Export PDF Using Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf

You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if it still doesn't work.

Regards,

Akanchha

[bradb70407103]

I'm having the same problem. Accessing through DC - already signed in on DC - and when I try combine files it takes me to the payment page. Once there it says that I already have a licence and cannot continue.

[AkanchhaS]

Hi Bradb,

Sorry for the delay in response to your query.

Your current account status says that you have discontinued the subscription currently. Not sure whether that had been an issue in this case or something else was causing the problem.

Let us know if there is any further assistance is required.

Regards,

Akanchha

[BIN ZHAO28904183qzud]

[Meenakshi Negi]

Hi BIN ZHAO28904183qzud,

Thank you for reaching out.

Please remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and install Acrobat from the following help page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

Let us know how it goes.

Thanks,

Meenakshi