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I have an adobe account but it will not convert any PDFs - please help?

New Here ,
Jan 17, 2018 Jan 17, 2018

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I have an adobe account but it will not convert any PDFs - please help?

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Adobe Employee , Jan 17, 2018 Jan 17, 2018

Hello elaineb38872995

We apologize for the inconvenience caused, as per the description above, you are not able to convert any PDF file, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, you can access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

You can also use the free desktop version of Adobe Reader DC to use the services of Adobe Expo

...

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Adobe Employee ,
Jan 17, 2018 Jan 17, 2018

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Hello elaineb38872995

We apologize for the inconvenience caused, as per the description above, you are not able to convert any PDF file, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, you can access the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

You can also use the free desktop version of Adobe Reader DC to use the services of Adobe ExportPDF, just "sign-in" with your current Adobe ID and password in Adobe Reader DC to access the service. Download Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

For troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion in case you need further assistance.

Regards,

Anand Sri.

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