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I have had Adobe Send for years.

New Here ,
Sep 28, 2017 Sep 28, 2017

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I have had Adobe Send for years. I logged on a week ago and now I cannot log in. The site is asking me pay again for a service that has not yet expired. Is this some form of temporary issue?

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correct answers 1 Correct answer

New Here , Sep 29, 2017 Sep 29, 2017

About 90 minutes after I posted that message it just started working again. No further problems.

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Adobe Employee ,
Sep 29, 2017 Sep 29, 2017

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Hi Menteth,

As per the description above, you are not able to use the Adobe Send and Track services, Is that correct?

The record shows that you are subscribed to an active subscription of Adobe Send and Track. To manage your account and use the services, sign in to https://cloud.acrobat.com/send with your Adobe ID and password.

More about Adobe Send and Track: Using Adobe Send & Track Link: https://helpx.adobe.com/document-cloud/help/using-adobesend.html

You can also use the free desktop version of Adobe Reader to use the services of Adobe Send and Track, sign in with your Adobe ID and password in Adobe Reader. To download Reader: Adobe - Adobe Acrobat Reader DC Distribution  Link: https://get.adobe.com/reader/enterprise/

Hope this helps, and keep us posted in case you need further assistance.

Regards,

Anand Sri.

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New Here ,
Sep 29, 2017 Sep 29, 2017

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About 90 minutes after I posted that message it just started working again. No further problems.

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Adobe Employee ,
Sep 29, 2017 Sep 29, 2017

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Hi Menteth,

Great! Good to hear that the issue got fixed, Thanks for your Time and Patience.

Regards,

Anand Sri.

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