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I have just signed up for Adobe PDF pack to convert files from PDF to JPEG but ends up as zip file which I cannot open

New Here ,
Oct 07, 2018 Oct 07, 2018

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wHi there,

I have just purchased a Adobe PDF pack and trying to convert some files from PDF to JPEG but when I try this it finishes as ZIP file which I cannot open.

Would be grateful for any tips and ideas?

Thanks

Steve

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Adobe Employee , Oct 08, 2018 Oct 08, 2018

Hey Stevenc,

We see that you have subscribed for the Adobe PDF Pack. I believe you are converting the pdf to jpeg via- https://cloud.acrobat.com/ ?

Please share the screenshot of the options you are getting, while exporting the pdf to other format? Also, the workflow that you follow.

https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Eg:

Go to https://cloud.acrobat.com/exportpdf

Select Export PDF

Check the options and see if you have the JPG option there or not.

Rega

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Community Expert ,
Oct 07, 2018 Oct 07, 2018

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What's preventing you from opening the zip file?

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New Here ,
Oct 11, 2021 Oct 11, 2021

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when i try to open the jpeg, it brings up a win zip page that wants me to pay for the program

 

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Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

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Hey Stevenc,

We see that you have subscribed for the Adobe PDF Pack. I believe you are converting the pdf to jpeg via- https://cloud.acrobat.com/ ?

Please share the screenshot of the options you are getting, while exporting the pdf to other format? Also, the workflow that you follow.

https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Eg:

Go to https://cloud.acrobat.com/exportpdf

Select Export PDF

Check the options and see if you have the JPG option there or not.

Regards,

Akanchha

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