I have no problem login in with my password at Acrobat.com. However, when I want to install (actually: update) Adobe reader, no password is accepted and there is no way to ask for a new or other one. What now ..?

Report · Mar 23, 2015

Report · Mar 23, 2015

Hi petern45398460,

How are you updating Adobe Reader? Are choosing Help > Check for Updates from within Reader? At what point are you prompted for a password?

Best,

Sara

Report · Mar 23, 2015

Thank you for replying. I have tried to answer several signals that a new version of Adobe reader needs to be installed. The moment I do so (now 9th time) I get a single box asking for my name and password. My name is filled in, not my password. Any password I try, most of all the password with which i login on Adobe is refused. My mac does not provide the password, there is no facility in or near the box to ask for a (new) password.

Report · Mar 23, 2015

It sounds to me as though this is your computer asking for user account name and password to allow a program, in this case, Adobe Reader, to be installed on it. This is NOT an Adobe password; it's your computer's password. You would get the same prompt if you attempted to install any new software on your computer.

Report · Mar 23, 2015

Thank you Bob, it did the trick. Because the box said (in Dutch) 'do you allow Adobe Reader to change settings?' I presumed this was something Adobe wanted, so this password demand was by Adobe. It could also be read the other way around. Solved. Again, thank you.

Report · Mar 23, 2015

Great! Thanks for letting us know.

I have no problem login in with my password at Acrobat.com. However, when I want to install (actually: update) Adobe reader, no password is accepted and there is no way to ask for a new or other one. What now ..?

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