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I have paid for a subscription but I cannot convert my Pdf to Word

New Here ,
Nov 06, 2022 Nov 06, 2022

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I have paid for a subscription but I cannot convert my Pdf to Word. The following error message appears:

"An error has occurred which stopped the processing of the PDF."

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Adobe Employee ,
Nov 11, 2022 Nov 11, 2022

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Hi Maria Kndl,

 

Thank you for reaching out.

 

Please try any alternate PDF and convert it to PDF. Check if that converts without any issues.

If the issue still occurs, try using the new incognito window on the Chrome browser.

Check if you get the same error there.

 

Let us know if the issue is already resolved.

 

Thanks,

Meenakshi

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New Here ,
Nov 16, 2022 Nov 16, 2022

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Hello Meenakshi!

 

Thank you very much for your answer! After a few days the problem was solved. I think that it needed one day for the subscription to be activated.

 

Thanks,

Maria

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