I have paid for the annual service and and unable to use it? I have proof of payment and a welcoming email, however when I log in it say's I have the "free" option???

[Guest]

I have paid for the annual service and and unable to use it? I have proof of payment and a welcoming email, however when I log in it say's I have the "free" option???

[Test Screen Name]

Adobe offer quite a few services, so can you reply with the exact name of the service you have paid for?

Are you logging in to a web site, with your browser, to Adobe Reader, or to Acrobat Pro, or something else?

[Guest]

Thank you for purchasing a subscription for Adobe PDF Pack.

Unlimited online conversions to Adobe PDF.

The ability to combine multiple source files into a single merged PDF.

Unlimited conversions from PDF files to editable Word (DOCX) or Excel (XLSX) documents.

Anytime, anywhere access to your converted PDF files through a web browser.

The link in the email takes me to: https://cloud.acrobat.com/?trackingid=ISNAI

[Sara_Forsberg]

Hi Walter,

I've checked your account using the email address that you use here in the forums, but I didn't see any subscriptions tied to that email. Is it possible that you signed up using a different email address? Or, did you sign up via the Reader app for mobile? If so, those purchases are handled by the app store from which you made the purchase, and Adobe wouldn't have record of it.

That said, it can take 24-48 hours for an Adobe order to process fully, so if you just signed up today, your subscription might not be active until tomorrow. (If you didn't sign up using a different email address, let us know, and we'll do some sleuthing on this end.)

Best,

Sara