I have paid for the service and not able to use it ?

[Tornbird]

I want to use the service i have paid for but not working

[H_Spector]

Hi,

I apologize for the trouble you are having.

Please try below and let me know if you still have the same issue:

Using Web UI:

1. Log into https://exportpdf.acrobat.com/signin.html with your Adobe ID and password
2. Select “Export from PDF”
3. Click “Select Files” button then choose your PDF file
4. Select the format from the list below
5. Check ON “Recognized text in” if your PDF file is scanned images to recognize the image to text
6. Click “Export” button
7. Click “Download” button in the progress bar after completion of exporting to download the file to your computer.

Using Adobe Reader:

1. Launch Adobe Reader X or Reader XI
2. Select “Tools” and click “Sign In” link to sign in with your Adobe ID and password
3. Select “Export PDF” then click “Select PDF file” link to choose your PDF file
4. Select format from “Convert To” pull down menu(docx, doc,rtf,xlsx)
5. Click “Convert”
6. Click “Download Converted File” link to download the file to your computer after the process is completed.

Note: All exported files are stored at Acrobat.com (https://files.acrobat.com) and your can access with your Adobe ID and password.

If you tried web UI above and you still have the same issue, please use other browsers.

Thank you.

Hisami