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I have purchased an annual PDF to word conversion, but it doesn't work.

New Here ,
Jul 31, 2017 Jul 31, 2017

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I am attempting to do that for a document in Bulgarian (that uses Cyrillic alphabet), but when it converts to word all I see is messed up symbols. Is there a way I can fix this? Please help me. Or if not, let me know if I can have a refund as I wouldn't need an annual subscription for something that doesn't work in my language.

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