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I have purchased the PDF converter but it continues to take me to the purchase page instead of converting documents.

New Here ,
Aug 02, 2018 Aug 02, 2018

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How do I fix this so it is useable?

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correct answers 1 Correct answer

Adobe Employee , Aug 27, 2018 Aug 27, 2018

Hi Michaela,

Sorry for the delay in response.

We see that there is an active subscription of "PDF Pack" registered to your account. Please ensure that you are using the correct application Adobe Reader DC not Adobe Acrobat DC. There is a possibility that you have used the trial for Acrobat and that isn't working with the current subscription.

2- If you have Acrobat DC installed, please uninstall it using cleaner tool- http://labs.adobe.com/downloads/acrobatcleaner.html and install Adobe Reader- Adobe Acrobat Reader DC Install for all versions

...

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LEGEND ,
Aug 02, 2018 Aug 02, 2018

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Which PDF converter did you purchase (please give the exact name. Possibilities include Acrobat Pro, Acrobat Standard, PDF Pack, ExportPDF, others...)

Please tell us exactly what you click to try to convert.

Please tell us what you are trying to convert, to which?

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New Here ,
Aug 02, 2018 Aug 02, 2018

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EXport PDF

I click on convert on the right side pdf export section

Want to convert PDF to word

On Thu, Aug 2, 2018 at 12:49 AM Test Screen Name <forums_noreply@adobe.com>

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Adobe Employee ,
Aug 27, 2018 Aug 27, 2018

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Hi Michaela,

Sorry for the delay in response.

We see that there is an active subscription of "PDF Pack" registered to your account. Please ensure that you are using the correct application Adobe Reader DC not Adobe Acrobat DC. There is a possibility that you have used the trial for Acrobat and that isn't working with the current subscription.

2- If you have Acrobat DC installed, please uninstall it using cleaner tool- http://labs.adobe.com/downloads/acrobatcleaner.html and install Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- Check online through https://cloud.acrobat.com/  Sign Out and Sign In once.

Please refer to - How to Use Adobe PDF Pack

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Regards,

Akanchha

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