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I have subscription,but when I try to convert a web page is opened offering to buy now.

New Here ,
Sep 10, 2018 Sep 10, 2018

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I have paid for the PDF converter (to word, excel, etc.), but when I try to convert, a webpage is opened offering some package options and saying that I already have the PDF converter (which is true), but nothing else happens. I can't finish the conversion!

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correct answers 1 Correct answer

Adobe Employee , Sep 10, 2018 Sep 10, 2018

Hi Paulo,

How exactly you are trying to open to convert the file? Is it through the Adobe Reader DC or web browser- https://cloud.acrobat.com/exportpdf

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

If you are already Signed In then you may Sign out and Sign In back.

2- You can also use the services thr

...

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Adobe Employee ,
Sep 10, 2018 Sep 10, 2018

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Hi Paulo,

How exactly you are trying to open to convert the file? Is it through the Adobe Reader DC or web browser- https://cloud.acrobat.com/exportpdf

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

If you are already Signed In then you may Sign out and Sign In back.

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Regards,

Akanchha

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