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I just purchased Adobe Export PDF and it tells me my subscription has expired after I signed in. Why?

New Here ,
Aug 13, 2018 Aug 13, 2018

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I purchased this morning the Adobe Export PDF and when I open a PDF document on my desktop, it tells me that my subscription has ended.

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correct answers 1 Correct answer

Adobe Employee , Aug 27, 2018 Aug 27, 2018

Hi Jillr,

Your account information says that you have an active subscription of Adobe Export PDF.

1- Please ensure that you are using the correct application Adobe Reader DC not Adobe Acrobat DC. There is a possibility that you have used the trial for Acrobat and that isn't working with the current subscription.

2- If you have Acrobat DC installed, please uninstall it using cleaner tool- http://labs.adobe.com/downloads/acrobatcleaner.html and install Adobe Reader- Adobe Acrobat Reader DC Install for all versions

...

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Community Expert ,
Aug 13, 2018 Aug 13, 2018

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

or

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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Adobe Employee ,
Aug 27, 2018 Aug 27, 2018

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Hi Jillr,

Your account information says that you have an active subscription of Adobe Export PDF.

1- Please ensure that you are using the correct application Adobe Reader DC not Adobe Acrobat DC. There is a possibility that you have used the trial for Acrobat and that isn't working with the current subscription.

2- If you have Acrobat DC installed, please uninstall it using cleaner tool- http://labs.adobe.com/downloads/acrobatcleaner.html and install Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- Check online through https://cloud.acrobat.com/  Sign Out and Sign In once.

You may also see- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Regards,

Akanchha

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