I just purchased Adobe Export PDF, but I still cannot convert my .pdf document to Ms. Word. I have a PC

[dorisw59745568]

Hello, someone please help me.  I don't know why on line tech support is unavailable.

I just purchased Adobe Export PDF in an attempt to be able to export documents from .pdf to Ms. Word.  I have a PC.  When I open the document in .pdf my name appears in the top right hand corner.  When I click on it and select export to Ms. Word, I get nothing.  Can someone instruct me on how to do this?

[pwillener]

You can Contact Customer Care via chat (phone support is only available Mon-Fri daytime).

Are you trying to use ExportPDF from Adobe/Acrobat Reader, or directly at the website https://cloud.acrobat.com/exportpdf ?

[topic moved to Document Cloud PDF services forum]

[Sara_Forsberg]

Hi dorisw,

Are you trying to export your files via Reader or the ExportPDF web interface at https://cloud.acrobat.com?

If you're using the web interface, please clear the browser cache, and then log back in to the URL I supplied above. Then, you can follow the steps in this document to convert your files: Getting Started with ExportPDF | Adobe Community

Let us know how it goes!

Best,

Sara