I just read the tutorial and did exactly what it was telling me to do, and I still can't get it done. Once I have selected the file, I get a box that pops up that says "Subscribe now to convert unlimited number of files to PDFs. Subscribe Now. I already

[Guest]

I just watched the tutorial and did exactly what it was telling me to do, and I still can't get it done. Once I have selected the file, I get a box that pops up that says "Subscribe now to convert unlimited number of files to PDFs. Subscribe Now.  I already have done this! I am a subscriber!  Arrrrhhhgggg!

[Anubha Goel]

Hello Kathie,

Please let me know what exactly are you trying to do using Adobe online service.

You might try accessing the same service for some other PDFs and check.

Have you signed up correctly at "https://cloud.acrobat.com/" using your Adobe ID credentials.

If the same message pops up, then please visit Contact Customer Care as they could let you know if there is any problem with your account.

Hope to get your response.

regards,

Anubha