• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

I keep getting a conversion failure PDF to Word

New Here ,
Mar 21, 2018 Mar 21, 2018

Copy link to clipboard

Copied

Apparently, I don't pay enough to get customer support..so I am now late with a report for a product that I pay for.. great .  I keep getting a conversion failure from PDF to Word.  I have rebooted and used the repair feature.., now what? 

Views

118

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 21, 2018 Mar 21, 2018

Copy link to clipboard

Copied

LATEST

Hello Erickr,

We apologize for the inconvenience caused, as per the description above, you are getting a conversion failure error while converting a PDF to Word, is that correct?

The record shows that you are subscribed to Adobe PDFPack services on your current Adobe ID, try converting the PDF through the URL https://cloud.acrobat.com/combinepdf  on a different browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using freeware Adobe Reader DC and facing the issue, please sign out and sign back in Adobe Reader using your current Adobe ID, check for any pending updates and install them and reboot the machine and then try converting the PDF.

For conversion failure, please refer to File conversion error | ExportPDF

Is it specific to one PDF file or with all the PDF files? Have you tried with another PDF file?

If it is specific to one PDF file, Is it possible to share the PDF file with us? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[Edited response]

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources