I keep getting an error message saying there's a problem with converting

[diidunlop]

I have just subscribed.  I urgently need to combine a number of files but each time I select a file it downloads and then gives an error message saying there is a problem with the conversion.  I have tried from my desktop, my files, my drop box and each time I get the same message.  I am trying to combine a one page pdf into another larger pdf.

Many thanks

[taddybugs]

All I want to do is to combine 2 .pdf files, but it wants them in their original forms...word, excel, ppt...and they are signed documents.  I cannot figure this out and am running out of time.  This was not a problem until I renewed my subscription.

[Sara_Forsberg]

Hi diidunlop,

Were you able to get your files converted, or are you still having trouble? If you are, the answers to the following questions will help up track down the problem:

• Are you using the ExportPDF service from within Reader, or via a web browser (what browser)?
• Do any files convert, or are you having trouble with all files that you try to convert?
• How large are the files you're trying to convert? Do they have lots of pages, or a mix of fonts and graphics?

I look forward to hearing back from you.

Best,

Sara