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I keep having this pop up when I try to access my Adobe PDF Pack accountEncountered an Unexpected Error TypeError: Object.entries is not a function _class2.t.default.n.value (https://documentcloud.adobe.com/dc-web-app-dropin/1.12.1_1.52.0/bootstrap.js:1:

New Here ,
Mar 29, 2019 Mar 29, 2019

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Adobe Employee ,
Apr 02, 2019 Apr 02, 2019

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Hi Johnw,

Sorry to hear about the trouble accessing your services. Looking at the information shared above, it seems that you have got the error message while accessing the service on web via Adobe Document Cloud ?

If you are still experiencing the same problem, then we request you to try the following troubleshooting steps to see if that makes any changes:

1- Clear the cache and cookies of the web browser or try with a different web browser than the current one.

2- Turn-Off internet security software for a while and try opening the document cloud website again.

3- For testing, use Adobe Reader desktop application and see if that lets you access Document Cloud files and Export them.

4- If nothing works, then connect to a different network (hotspot or other wi-fi) and check back.

We would be looking forward to hear the update from you.

Thanks,

Akanchha

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Adobe Employee ,
Apr 03, 2019 Apr 03, 2019

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Hi Johnw,

I am sorry for the trouble you had while using the Adobe Document Cloud services. Would you mind checking and sharing the URL you are using to export the PDF file? Please share a screenshot of the URL.

To share a screenshot in this discussion, please take help from the articleHow to share screenshot

For testing purpose, please try exporting the PDF file in a different browser like incognito mode of Chrome, you can access the incognito mode by pressing CTRL/CMD + SHIFT + N from the keyboard.

Thanks,

Anand Sri.

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Adobe Employee ,
Apr 10, 2019 Apr 10, 2019

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Hi there,

Are you still experiencing trouble accessing the Document Cloud services or its up and running fine now? We have been looking for the update on this.

Let us know if there is any further assistance is required.

Thanks,

Akanchha

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