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I keep receiving a 'Conversion Failure' error message when trying to convert a PDF to doc/docx.

New Here ,
Aug 23, 2018 Aug 23, 2018

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I have been trying to convert a .pdf file to .doc.

On my desktop application, it returned an error message saying 'conversion failure'.

My searches on the help forum showed me that I should try using the URL. I did this, and received a 'Conversion Failure' error message (400) again.

I have tried using my desktop application to convert other .pdf files to .doc - these complete successfully. The problem seems specific to this one .pdf file.

Grateful for any advice/guidance.

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correct answers 1 Correct answer

Adobe Employee , Aug 24, 2018 Aug 24, 2018

Hi Stevew,

As you have mentioned that other .pdf files get converted successfully but only one specific file doesn't, so this seems to be a file specific issue which we need to check at our end.

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Also, try the steps suggested in the similar discussion here- Re: Conversion Failure

Regards,

Akanchha

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Adobe Employee ,
Aug 24, 2018 Aug 24, 2018

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Hi Stevew,

As you have mentioned that other .pdf files get converted successfully but only one specific file doesn't, so this seems to be a file specific issue which we need to check at our end.

"You can share the file with us via email. And you can send it to the email that is shared via private message. Please do mention your forum thread in the subject"

Also, try the steps suggested in the similar discussion here- Re: Conversion Failure

Regards,

Akanchha

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New Here ,
Sep 21, 2020 Sep 21, 2020

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I found that if the file name had a question mark in it, the file would not convert.

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