I lost my file

Report · Nov 29, 2013

I was working on a pdf file, through my tablet. i opened it the day before yesterday, and for some reason it asked me to save the file so i can modify it. keep in mind that i saved that file to adobe cloud. so i pressed the save button and istantly: the file closed, it disappeared from my recent files, i could not find it in document files, it was the only file in general i could not find, ( i was making notes for to days in that particular pdf), and i couldn't find it in my cloud folder. how can i find it?

Report · Dec 19, 2013

I looked at your account on the Creative Cloud at https://creative.adobe.com and you do not have any files stored there.

So I am assuming since you were working on a PDF file from your tablet that you are using Acrobat.com.

I have moved your forum post from the Creative Cloud to the Acrobat.com forum. They will be able to help you here.

Report · Dec 20, 2013

thank you

Στις 20 Δεκ 2013 4:57 ΠΜ, ο χρήστης "Ken G. Rice" <forums_noreply@adobe.com>

έγραψε:

Re: I lost my file created by Ken G. Rice<http://forums.adobe.com/people/KenG.Rice>in *Files.Acrobat.com
<http://Files.Acrobat.com>* - View the full discussion<http://forums.adobe.com/message/5946471#5946471

Report · Dec 20, 2013

Hello,

Can you try signing in to https://files.acrobat.com with your Adobe ID and see if the file is there?

Apologies for the delay, but unfortunately we just saw this note because it was posted on a forum that we on the files.acrobat.com team don't monitor.

Report · Dec 20, 2013

Firsly i used the adobe cloud, from my tablet. For some reason, i could not

see any of my files, through the laptop. Secontly the file exists in the

url you sent me but most of the changes i made (so that i will keep some

notes), are gone. So my conclution is that i prefer not to use your cloud

again. Thanks for trying though. Maybe is not your fault.

2013/12/20 bob.treitman <forums_noreply@adobe.com>

Re: I lost my file
created by bob.treitman <http://forums.adobe.com/people/bob.treitman> in *Files.Acrobat.com
<http://Files.Acrobat.com>* - View the full discussion<http://forums.adobe.com/message/5947510#5947510

Report · Dec 20, 2013

I suspect that there was something unique in the way the PDF was created that didn;t allow you to save the changes you had made. I know that there are settings on PDFs that enable the user to fill out the form and print it, or even to save it under another name, but you can't save it directly. Instead, the file is saved in its unedited form. This sounds like what might've happened in your case.

I'm sorry that it didn't work for you as you expected it to.

Report · Dec 21, 2013

I saved it more than once during a period of three weeks, and then all of a

sudden, as i was trying to open it, all the new savings were gone. Yes, you

can say that this was not the way i wanted it to work, i do not know if it

is the way you want it to work.

Στις 20 Δεκ 2013 10:24 ΜΜ, ο χρήστης "bob.treitman" <

forums_noreply@adobe.com> έγραψε:

Re: I lost my file created by bob.treitman<http://forums.adobe.com/people/bob.treitman>in *Files.Acrobat.com
<http://Files.Acrobat.com>* - View the full discussion<http://forums.adobe.com/message/5948208#5948208