I lost the ability to export to word with the new updates

[SteveInFallon]

does anyone else have this problem

[try67]

Works fine for me. What updates are you referring to, exactly? How are you accessing the service?

[SteveInFallon]

Office 2019

I reinstalled windows 10 and office and no luck.

[AkanchhaS]

Hi SteveInFallon,

I assume you are working with the desktop application Adobe Reader DC. When you say "lost the ability to export to word" what does it exactly means.

Would you mind checking the same via web interface: Adobe Document Cloud see if that lets you export the PDF.

Do share the result.

Thanks,

Akanchha

[SteveInFallon]

I tried to do this as you asked and it did not work. I clicked on export a PDF to word in Acrobat.

[AkanchhaS]

Hi SteveInFallon,

I believe you have again tried to Export PDF through desktop application. Please go to web interface Adobe Document Cloud  and try exporting the file from here.

Is it still causing trouble? If yes, then what's the error coming up? Can you share the screenshot (if any) https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot 

Thanks,

Akanchha

[SteveInFallon · Accepted solution]

Thank you for contacting me. Microsoft helped me perform a clean install. Everything is working fine now for how long I don't know. I was unable to perform a format and reinstall on my system.

[AkanchhaS]

That's great SteveInFallon!

Thanks for putting extra efforts, and sharing your findings with us. Let us know if there's any further assistance is required.

Thanks,

Akanchha