I'm logged but my file won't convert

[sarahl26656583]

I'm wondering why when I have my subscription renewed and when I'm logged in I receive the error message and it won't convert - in the past I could do it from the adobe site but that's not working

[AkanchhaS · Accepted solution]

Hi Sarahl,

Sorry to hear the inconvenience caused.

Please try the following steps-

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha