I'm subscribed to convert PDF to Microsoft word.

[williamr32104522]

I'm subscribing to convert PDF to Microsoft word.  When I tell it to Export to Word it gives me the subscription screen it stops and the subscription options. I click on the subscription choice and it tells me I already have the subscription as it should.   It worked fine last year but will not work this year.  I have paid for the service again in January but It will not work.  Does anyone have any idea what is going on or how to fix it?

[John T Smith]

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[williamr32104522 · Accepted solution]

I resolved the issue on my on.  I had changed my email address on the Adobe site and some how the web browser was still trying to use the old email address to sign in to the account.