I'm trying to convert a file to PDF and keep on getting a message saying an error occurred while signing in. How can this be fixed?

[gusoppermann]

how do i fix this sign in error?

[pwillener]

Contact Customer Care.

[topic moved to Document Cloud PDF Services forum]

[bob_treitman · Accepted solution]

It sounds like you are using an older version of Adobe Reader. You can try upgrading your Reader to the latest version (Reader DC) or you can convert your file at https://cloud.acrobat.com/createpdf.